General Terms and Conditions
License and Website Access
www.LeanSpoon.com grants you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of www.LeanSpoon.com. This license to access does not include any resale or commercial use of this website or its content. This website or any portion of this website may not be reproduced, duplicated, copies, sold, visited, or otherwise exploited for any commercial purpose without express written consent of www.LeanSpoon.com.
Comments and other content
Nature of content: Visitors to www.LeanSpoon.com may post comments and other content; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights to otherwise injuries to third party or objectionable and does not consist of or contains political campaigning, commercial solicitation, mass mailing or any form of spam.
Intellectual Property Rights
All content included on this site, such as text, graphics, logos, button icons, audio clips, digital downloads, data compilations and software, is the property of www.LeanSpoon.com or its affiliate sites and protected by the Indian Copyright law. The compilation of all the content on this site is the exclusive property of www.LeanSpoon.com and protected by Indian Copyright law. All software used in this site is the property of www.LeanSpoon.com and is protected under the Indian Copyright law.
LeanSpoon, www.LeanSpoon.com, Leanspoon.com & design, our services and products, and other marks indicated on this website are registered trademarks of Anyuna Foods LLP.
Site Policies, Modification, and Severability
We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and will not affect the validity and enforceability of any remaining conditions.
Subscription Terms and Conditions
Subscription Packages and Durations
We offer subscriptions of various durations to a healthy lifestyle, which may include combination of one or more of the following products and services;
- Packaged Meals and Snacks.
- Nutrition Advisory and Diet planning services.
- Personalized Meals and Snacks.
- General Fitness advisory
- Personalized Fitness plans
Availability and Coverage Hours
Meals and services provided by LeanSpoon brand are available during the week between Monday to Friday and between 9am to 6pm. Specific services will further be available at specific hours, for example, Lunch Meals are available for delivery only between 11am and 2pm. Nutritionists are available between 9am and 5pm to schedule calls or respond to your queries.
Package Subscription Validity period
- A weekly package of Advisory will be for 7 calendar days from the day of purchase. If un-availed or not-cancelled, the subscription lapses after the 7 calendar days from the day of purchase.
- A monthly package of Advisory will be for 30 calendar days from the day of purchase. If un-availed or not-cancelled, the subscription lapses after the 30 calendar days from the day of purchase.
- A Quarterly package of Advisory will be for 90 calendar days from the day of purchase. If un-availed or not-cancelled, the subscription lapses after the 30 calendar days from the day of purchase.
- A weekly package of meals will have 5 meals, at one meal per day, to be used within 8 calendar days of the 1st meal delivered.
- A monthly package of meals will have 20 meals, at one meal per day, to be used within 40 calendar days of the 1st meal delivered.
- A Quarterly package of meals will have 65 meals, at one meal per day, to be used within 100 calendar days of the 1st meal delivered.
- For combo packages of Advisory and Meals, the duration of the individual services as mentioned above applies.
Our meals or services are not available on Important national holidays, i.e., Republic Day, May Day, Sankranti, Independence Day, Gandhi Jayanti, Dipawali, Ganesh Nimarjan, and Id-ul-Fitr. All other days, we will be working and offering meals and advisory.
Shipping and Delivery Policy
For Meals, you will need to confirm your order, or make any changes to it, by 6:00pm on the day before the delivery. Any changes after 6:00pm on the day before will be accepted at the discretion of LeanSpoon.
We will make 1 attempt per day to deliver the meal at your defined address within the defined delivery timeslot. For Residential and Commercial buildings where our delivery boy does not have permission to enter, will be handed over to Security, Reception, etc., if they accept. We recommend that you leave instructions with them to accept the same. Our delivery boy will contact you, but if given prior instructions can leave the package based on the instructions, without contacting or disturbing you. The delivery boy will wait a maximum of 5 minutes if required. We aim to provide affordable nutritionally balanced meals, and waiting delivery boys makes our meals expensive for everyone, including you.
Any meal that is scheduled for delivery and not received shall be forfeited. We have provided for extra days in case you need to cancel meals on certain days. You can cancel your meal the day before by 6pm through the mobile app, our web-platform or through our call center. Make sure you consume all your meals within the validity period. Any meals not consumed within the validity period are forfeited.
Nutritionists' appointments can only be reserved at least 24hrs in advance. Earlier appointments are offered only at the discretion of LeanSpoon.
Cancellations and Refund
Once you place the order with us, you have 48 hours to cancel the subscription, as long as you have not availed any meals or services with us during these 48 hours.
WE DO NOT PROVIDE REFUNDS FOR CASH OR COUPON PURCHASES.
Refund will be processed back to the source of payment that could be Credit Card, Debit Card and Net banking by Citrus. The amount will be refunded as soon as possible, and may take upto 7 days, in addition to your respective banks which would take 2 to 4 business days to process the credited amount and to be reflected. Please note any banking holiday would extend the time frame.